EKO Tanzania Adventures respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, store, share and protect your personal data when you visit www.ekotanzaniaadventures.com, contact us, request a quotation, make a booking or use our travel services.

By using our website or providing information to us, you acknowledge that you have read this Privacy Policy.

1. Who We Are

EKO Tanzania Adventures is a Tanzania travel company based in Arusha, Tanzania. We arrange tailor-made Tanzania safari tours, Mount Kilimanjaro climbing trips, Mount Meru trekking, Zanzibar beach holidays, cultural tours, day trips, airport transfers and related travel services.

For the purpose of this Privacy Policy, EKO Tanzania Adventures is responsible for the personal information collected through our website and booking communications.

Our contact details:

2. Information We Collect

We may collect personal information when you contact us, submit an enquiry form, request a quotation, make a booking, subscribe to updates or communicate with us through email, WhatsApp, telephone or social-media channels.

The information we may collect includes:

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Country of residence and nationality
  • Preferred travel dates
  • Number of travellers and room preferences
  • Travel interests, itinerary requests and budget information
  • Passport details where needed for travel arrangements, permits or flight bookings
  • Dietary requirements, mobility needs or other information you voluntarily provide to help us plan your trip
  • Emergency-contact details where reasonably required for travel safety
  • Payment and booking information, such as proof of payment, invoice details or transaction reference information
  • Communications you send to us by email, WhatsApp, forms or social media
  • Technical information from our website, such as IP address, browser type, device information, referral source and pages visited

We only ask for information that is reasonably necessary to respond to your enquiry, arrange your travel services, meet legal obligations or improve our website and customer service.

3. Sensitive Personal Information

Some travel arrangements may require sensitive information, for example dietary needs, mobility requirements, health-related information relevant to trekking or emergency assistance, or passport details needed for permits and flights.

We ask that you provide sensitive information only where it is relevant to your travel arrangements. We will use it only for the purpose for which it was provided, such as planning safe and suitable travel services, arranging meals, obtaining necessary permits or informing relevant service providers where required.

We do not ask you to send unnecessary medical records, bank-card details or sensitive documents through unsecured communication channels. If we need specific documentation for a booking, we will explain what is required and why.

4. How We Use Your Information

We may use your personal information to:

  • Respond to your enquiry and prepare a tailor-made quotation
  • Communicate with you before, during and after your trip
  • Confirm and manage safari, trekking, accommodation, transport, flight, park-fee or activity arrangements
  • Arrange permits, park entries, accommodation, airport transfers and other services included in your booking
  • Process payments, deposits, invoices and booking confirmations
  • Provide customer support and respond to questions, changes or concerns
  • Meet legal, regulatory, insurance, safety and accounting obligations
  • Improve our website, travel services and customer experience
  • Send relevant travel information or marketing updates where you have agreed to receive them
  • Protect our website, guests, staff and business from fraud, misuse or security threats

We will not sell your personal information to third parties.

5. Our Lawful Basis for Processing

We process personal information only when there is a valid reason to do so. Depending on the situation, this may include:

  • Your consent
  • Taking steps at your request before entering into a booking agreement
  • Performing our contract with you once a tour, trek, transfer or other service is confirmed
  • Meeting a legal obligation
  • Protecting your vital interests in an emergency
  • Our legitimate business interests, such as responding to enquiries, improving services, maintaining records and protecting our business from fraud or misuse

Where we rely on your consent, you may withdraw that consent at any time. Withdrawal of consent will not affect processing already carried out lawfully before it was withdrawn.

6. Who We May Share Information With

We may share only the information necessary to arrange and deliver your travel services. Depending on your itinerary, this may include:

  • Safari guides and mountain guides
  • Hotels, lodges, tented camps and accommodation providers
  • Transport providers and airport-transfer teams
  • Domestic flight operators, where flights are included in your booking
  • National park, conservation-area or permit authorities
  • Trekking crews, including porters and cooks, where relevant
  • Activity providers, such as balloon-safari, cultural-tour or boat-trip operators
  • Payment providers, banks or accounting professionals
  • Government authorities or law-enforcement bodies where disclosure is required by law
  • Website hosting, email, analytics or technical-service providers that support our business

We ask service providers to use personal information only for the purpose of delivering the agreed service or meeting their legal obligations.

7. International Data Transfers

Tanzania travel arrangements may involve guests, service providers and technology platforms located in different countries. This can mean that personal information is transferred or accessed outside Tanzania when reasonably necessary to arrange your travel services, communicate with you or use secure business systems.

When a cross-border transfer is necessary, we will take reasonable steps to ensure that the information is handled responsibly and in accordance with applicable data-protection requirements.

8. Website Cookies and Analytics

Our website may use cookies and similar technologies. Cookies are small files stored on your device that help websites function properly and understand how visitors use pages.

We may use cookies to:

  • Remember basic website preferences
  • Improve website performance and security
  • Understand which pages are visited and how visitors navigate the site
  • Measure website traffic and marketing performance
  • Help us improve content and booking enquiries

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the way parts of the website work.

If we use third-party analytics, advertising or social-media tools, those providers may collect information according to their own privacy policies. We encourage you to review the privacy settings and policies of those services.

9. Marketing Communications

We may send you travel updates, special offers, safari ideas or other marketing communications if you have asked to receive them or if permitted by applicable law.

You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in an email, where available
  • Replying to our email with an unsubscribe request
  • Sending a WhatsApp message asking us to stop marketing messages
  • Contacting us at info@ekotanzaniaadventures.com

Even if you opt out of marketing, we may still contact you about an active booking, payment, itinerary change, safety update or other essential service communication.

10. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose it was collected, including booking administration, customer service, safety, legal requirements, financial records and dispute resolution.

The retention period may depend on the type of information and the service provided. For example:

  • Enquiry information may be retained for a reasonable period to respond to your request and follow up appropriately.
  • Booking and payment records may be retained for as long as required for accounting, tax, legal or operational reasons.
  • Passport or permit information should be retained only as long as necessary for the relevant travel arrangement and legal recordkeeping.
  • Marketing contact details are kept until you unsubscribe or ask us to delete them, unless we are required to retain them for another lawful reason.

When information is no longer needed, we will delete it, anonymise it or securely store it in accordance with applicable requirements.

11. How We Protect Your Information

We take reasonable administrative, technical and physical steps to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include restricted access to booking information, password-protected systems, secure communication practices, staff guidance and careful handling of travel documents.

However, no website, email system or internet transmission can be guaranteed to be completely secure. We therefore encourage you to use caution when sending personal information online and to avoid sending unnecessary sensitive information through public or unsecured channels.

12. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information. These may include the right to:

  • Ask whether we hold personal information about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of information where there is no valid reason for us to retain it
  • Object to certain processing or withdraw consent where consent is the basis for processing
  • Request information about how your data is used or shared
  • Make a complaint to the relevant data-protection authority if you believe your privacy rights have been affected

To make a request, contact us at info@ekotanzaniaadventures.com. We may ask for reasonable information to verify your identity before acting on your request.

13. Children’s Privacy

Our travel services may be booked for families, but our website is not designed to knowingly collect personal information directly from children without appropriate involvement from a parent, guardian or authorised adult.

If you are making a booking for a child, please provide only the information necessary for the travel arrangements. If you believe a child has provided personal information to us without suitable consent, contact us so we can review and take appropriate action.

14. Third-Party Links

Our website may include links to third-party websites, such as accommodation providers, tourism authorities, payment services, airline websites or social-media platforms.

We are not responsible for the privacy practices, content or security of third-party websites. When you leave our website, we encourage you to read the privacy policy of the website you are visiting.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements or business operations.

The latest version will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

16. Contact Us

If you have a question, request or concern about this Privacy Policy or how EKO Tanzania Adventures handles personal information, please contact us:

EKO Tanzania Adventures
Arusha, Tanzania
Email: info@ekotanzaniaadventures.com
Alternative email: ekotanzaniaadventure@gmail.com
Phone: +255 761 353 184
WhatsApp: https://wa.me/255761353184
Website: www.ekotanzaniaadventures.com